Delivery & Returns

 

DELIVERY INFORMATION

All UK orders are dispatched using DPD and will require a signature.

Most orders will be delivered by next working day if you order before 12pm.

Next Day Delivery Chart

Day purchased   

Time ordered

Delivered on

Monday(except bank holidays)

Before 12.00

Tuesday

Tuesday

Before 12.00

Wednesday

Wednesday

Before 12.00

Thursday

Thursday

Before 12.00

Friday

Friday(except bank holidays)

Before 12.00

Monday

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Please note if your place an order after 12.00pm your order will not be processed until the following day, for example if you place an order at 4pm on Friday this order will not be processed until Monday for delivery on Tuesday

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You will be sent an email confirmation once your order has been dispatched with tracking information.

SMS TRACKING…

You have the option to enter your mobile number at checkout.

You will then receive an SMS (text) which will inform you that the parcel has been dispatched, another SMS will follow with a 1 hour delivery window (This service is only available to UK mainland customers.). If the delivery date/time is not convenient, you can reply to the SMS to change the delivery.

DPD working hours are between 8am - 6pm. Please note Saturdays and Sundays are NOT classed as working days.

UK DELIVERY

UK - Mainland (England, Scotland & Wales)     £3.95   Standard Delivery - 1 to 2 working  days

UK - Northern Ireland                               £9.95   Standard Delivery - 2 to 3 working days

UK - Isle of Man                                     £9.95   Standard Delivery - 2 to 3 working days

UK - Channel Islands (Jersey, Guernsey)       £9.95   Standard Delivery - 2 to 3 working days

EUROPEAN DELIVERY

Our European Delivery is set into zones

Zone 1 | £9.95      Standard Delivery - 2 to 3 working days
Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Spain, Southern Ireland

Zone 2 | £19.95     Standard Delivery - 4 to 5 working days
Estonia, Finland, Gibraltar, Hungary, Monaco, Poland, Portugal,  Slovakia, Slovenia, Sweden

Zone 3 | £24.95     Standard Delivery - 4 to 7 working days
Andorra, Bulgaria, Greece, Latvia, Lithuania, Norway, Romania

WORLDWIDE

AUSTRALIA & NEW ZEALAND

Please note as of 23rd August 2013 we can no longer ship to Australia or New Zealand

UNITED STATES OF AMERICA 

For delivery in the US States and Territories please visit www.jshoes.com

European Customers

It is important to note that you may have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your J Shoes invoice

All deliveries will require a signature.

We appreciate that you may not always be at home to receive a delivery. Therefore we offer you the option to provide an alternative delivery address other than your registered card address. This option is available during the check out.

Please note if you are not available to sign for the parcel at the given delivery address and it is subsequently returned to us you will be liable for any redelivery charges.

We regret we are unable to post to PO Boxes and to the British Forces Post Office (BFPO)

We do not ship to Freight Forwarding Companies this is due to tracking implications with our couriers

Delivery Times are approximate and should be used as a guide only.

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RETURNS INFORMATION 

UK RETURNS

If you are not satisfied with your purchase for whatever reason, even if you simply change your mind, you have 30 days in which to return your unworn item to us for an exchange or refund.

Please contact customerservices@jshoesonline.co.uk and we can email you a Returns Form. All returns should be posted to our warehouse address below

RETURNS ADDRESS

J Shoes Online Returns

DSV - UTi Worldwide Logistics

Units 3/4 Stratus Park

Brudenell Drive

Brinklow

Milton Keynes,

MK10 0DE

To make returning an item to us as easy as possible we recommend the following:

Return a parcel to us from as little as £4.89 using Collect+

Please note: Prices are subject to change at any time, check collect+ website for up-to-date prices. You are responsible for the delivery costs to return the item back to us

Collect+ is a convenient way to return parcels at over 4,500 local UK shops and most are open from early until late, 7 days a week. You will receive proof of postage, and an online tracking code, so that you can follow your parcel's progress. Please note this service can take 2 -3 working days. This is usually the cheapest way to send goods back to us. 

  1. Return items to us using Collect+ and follow the instructions to purchase a returns label and find a Collect+ store.
  2. The parcel is your responsibility until it reaches us therefore we recommend that you obtain adequate insurance that covers you for the full price of the product.
  3. Securely attach the label to your parcel ensuring that the barcode is clearly visible and that any other delivery or returns labels have been covered or removed from the packaging.
  4. Drop off your parcel at any local store offering the Collect+ service. Find a Collect+ store near you
  5. Keep your receipt to track your parcel at www.collectplus.co.uk/track

Please note, with Collect+ you cannot return a parcel with dimensions larger than 50x30x30cm and which weigh more than 10kg.

Royal Mail via the Post Office (Cost depends on size & weight of parcel)

  1. If you want to return an item using this service, simply peel off the returns label enclosed with your order and attach it to your parcel.
  2. Take the parcel to your local Post Office where you’ll need to pay to cover the cost of the return.
  3. The parcel is your responsibility until it reaches us therefore we recommend that you use a service that requires a signature and insures you for the full price of the product.

Please contact us by emailand we will send you a Returns Form

customerservices@jshoesonline.co.uk

Place this form in the parcel you are returning to us along with the items.

INTERNATIONAL RETURNS

International orders need to be returned at your own expense and within 30 days of receipt. The parcel must be clearly marked “RETURN” as we will not be liable for any duties charged if this is not clearly marked and clearly visible on the package.

REFUNDS

We aim to process all refunds within 1-2 working days of receiving the item. Please be aware at busy periods this may take slightly longer. Refunds may take up to 10 working days to appear in your account. This time frame is dictated by your bank or card issuer and is outside of our control.

FREE EXCHANGES FOR UK CUSTOMERS

For UK customers if you require an exchange we will deliver it back to you at no extra cost. For European customers you will need to return your original order for a refund and place a new order online.

Fill in your pre-printed returns form indicating which items you are returning and wish to exchange, including the details of the item you wish to receive in exchange.

Place this form in the parcel you are returning to us along with the items.

If you require a different product (rather than a different size or colour of the same product) you will need to place a new order and return the original item for a refund.

You are responsible for the delivery costs to return the item back to us.

The item is your responsibility until it reaches us, we recommend that you send the parcel using a delivery service that requires a signature & insures you for the value of the goods.

You will receive an email confirming that we have received your return and are processing your exchange; you will receive a further email when the exchange has been dispatched. Our standard delivery times apply for exchanges

FAULTY / INCORRECT ITEMS

In the rare event that your product is faulty or we have made a mistake and sent you the wrong order please contact us by email customerservices@jshoesonline.co.uk quoting your order number and our online team will respond as soon as possible.

CANCELLATIONS

The United Kingdom's Distance Selling Regulations give you the right to cancel your order within 7 days and receive a full refund including the original postage charges.

Cancellations must be made in writing and can be emailed to: customerservices@jshoesonline.co.uk

For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched. Please contact us at customerservices@jshoesonline.co.uk as soon as possible after placing the order.

You are responsible for the delivery costs to return the item back to us

 

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